Privacy Policy

Effective Date: 1st January 2024

At Sora Lights ("we," "our," "us"), accessible from www.soralights.in, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

We collect various types of information in order to improve our services and enhance your experience:

• Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details like your name, email address, phone number, and shipping address.
• Payment Information: When you make a transaction on our website, we collect payment details such as credit/debit card numbers, billing address, and other payment-related information.
• Device Information: We automatically collect information about your device, including IP address, browser type, time zone, and cookies installed on your device. We also track your browsing behavior on our website.
• Usage Data: We collect information on how you interact with our site, such as pages visited, time spent, and actions taken (e.g., clicking a link or adding items to the cart).

We use the collected information for the following purposes:

• Processing Orders: To fulfill your purchase orders, manage payments, and provide you with updates on your order status.
• Customer Support: To respond to your inquiries, address concerns, and improve our services based on your feedback.
• Marketing Communications: To send you promotions, updates, or newsletters (you can opt-out at any time).
• Website Improvements: To analyze how users navigate and interact with the website, helping us improve functionality and optimize user experience.
• Security and Fraud Prevention: To ensure your transactions are secure and prevent unauthorized or fraudulent activities.

We do not sell your personal information to third parties. However, we may share your information with trusted partners in the following ways:

• Service Providers: We may share your information with third-party companies that help us operate the website, process payments, or deliver orders.
• Compliance with Law: We may disclose your personal information if required by law or in response to valid legal requests, such as to comply with a court order or government investigation.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand your preferences and tailor content to your interests. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the website.

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and correct any inaccuracies.
• Deletion: You can request the deletion of your personal information, subject to certain legal requirements.
• Opt-Out: You may opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Please review this page periodically to stay informed about how we are protecting your information.

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Sora Lights
Email: Tussharjethani@soralights.in
Phone: +91 9958953877